Most of our shoes fit normally, so you can choose your usual size. However, the Etoiles de Cap-Vert and Bogo models are large, so we advise you to take a size smaller than your usual size. All our advice for sizes are indicated on our product sheets.

By "vegetable leather" we mean using alternatives to animal leather such as cork and lubbugo which come from tree bark. It is not animal leather and no animal products are used in our production.

Our partners in Mali are certified by Helvetas. In Senegal and Burkina Faso, our partners are not yet certified.

The products on our website correspond to our availability. Only available sizes are offered. However, it may happen that a model is out of stock in your size or that a pair displayed as available is no longer in stock due to a computer error. You have the possibility to be informed about the availability of a size or a model and you will be informed by email.

No, you can order on our site without the obligation of create an account.

You have two options:

- You can also create an account directly from here

- You can create an account at the time of your order. To do this, at the time of ordering, once your information has been recorded on the payment page, simply tick the "Create an account" box

On the page of loginpage, click on "Lost password". Enter your username or email address, then click on reset password.
You will then receive an email containing a link to the password reset.
The email may take several minutes to arrive, or it may be in your spam folder.
If you do not receive anything, please do not hesitate to contact us so that we can reset it manually.

You can pay by credit card or with your PayPal account.

Umòja pays great attention to security issues regarding payment on the Internet. Your bank details are transmitted to our server in encrypted form using the SSL (Secure Socket Layer) protocol and transferred in a totally secure environment to our bank, the CMB. They are not stored under any circumstances. The payment is entirely secure thanks to the online payment system of our banking partner: Stripe. Your bank details only circulate on the Internet in encrypted form, i.e. they are coded in such a way as to make them completely unreadable. Moreover, they are only processed by Stripe and are never in the possession of umoja. In fact, when you type in your card number to make your purchases on umoja-shoes, you are actually transmitting it to Stripe. From a technical point of view, the security system is based on a 128-bit SSL (Secure Socket Layer) encryption. This payment solution is the most widely used in France for Internet payments.

Once your order has been paid for, it is no longer possible to change or cancel your order, as it is sent quickly to our warehouse where your orders are prepared.

We transmit your order to our preparation teams as soon as it is validated and hand over your parcel to the carrier you have chosen at the end of the day so that it is delivered to you as soon as possible. All orders placed before 3pm, except for sales and special operations, are prepared and dispatched on D+1 or D+2, except on Saturdays, Sundays and public holidays.

Find our detailed delivery costs here

After validating your order online, you should normally receive an order registration email with the summary of your order.
Follow at any time, in the menu "My account"menu, if you have created an account, to check the progress of your order.

We send you an email as soon as your package is shipped with a link to track the delivery of your package. You can follow the progress of your package on the website www.coliposte.net. In the "private area", enter the number of the parcel indicated in your umoja-shoes order shipment email.

Your UMOJA-SHOES account allows you to register several delivery addresses. You can choose to have your order delivered to your home or to your workplace.

Another possibility is to collect your parcel from a parcel centre. To do this, simply choose "Relais Colis" as the delivery type when you place your order.

Enter your postcode or department number. Then click on the city you are interested in. The nearest parcel relays will be proposed to you.

First of all, check the status of your order with your Colissimo tracking number via the post office website here.

You may encounter different situations:

- If your parcel is announced as "returned to sender", our customer service will contact you within 3 working days after receipt of the parcel in order to return it to you in better conditions or to understand the reason for the cancellation.

- If your parcel is "pending at La Poste", take your Colissimo number and your identity card to collect the parcel at the branch indicated.

- If you have not received your Colissimo after 5 days and no notice has been left, please contact us via the contact form here or directly by email.

We will issue credit notes or refunds. If you request it, and provided you return your order in its original condition, packaging and unused within 30 days of delivery, Umòja can refund your order or issue a credit note. In the case of a refund, we will credit your bank account for the amount of the returned item.

You have 30 days to return it from the moment you receive it. It only has to be new and in the original packaging.

Free returns in France and Europe*.

If you are not completely satisfied with the product, you have 30 clear days from the date of delivery of the package to return the item(s) concerned.

Return shipping is free if your order is delivered to you with a prepaid Colissimo return label*.

If your order is not accompanied by this return label, you will be responsible for the cost of the return and Umòja will not be able to refund you. Only items returned in new condition and in their original packaging, accompanied by the completed "Request for Return" form, will be accepted.

*List of European countries concerned by free returns:

Andorra, Belgium, Croatia, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Switzerland, United Kingdom.

The canvas is made of natural raw materials. Maintenance is different from a shoe made of leather, synthetic material or processed natural fibre. Avoid washing in a washing machine. Wash the canvas as little as possible.

- Protect the inside of the shoe with paper,

- Soak the shoe in a tub of warm water,

- Gently rub the dirty areas with a cloth or toothbrush,

- Allow to air dry.